Common Questions

MyLocalConnect.ca

A CLEAR START

Know what to expect.

A few answers before you post your first request on MyLocalConnect.ca.

Is it free to post a request?

Yes. Creating a customer account and posting a standard request are free. If you choose an optional paid Priority feature after posting, its price is shown before purchase.

Is MyLocalConnect the service provider?

MyLocalConnect is a marketplace that connects customers with independent service businesses. The business you choose provides the work and agrees the scope and price with you.

Do I need an account?

Yes. Create and verify your free customer account so you can follow your request, review replies and keep your conversations together.

How many businesses can reply?

Up to five matching businesses can connect with a request. The actual number and response time depend on service coverage and provider availability; replies are not guaranteed.

What should I include?

Describe the work, your city, your postal code and preferred timing in the designated fields. Keep phone numbers, street addresses and sensitive information out of the request description shared with matching businesses.

Who decides which business to use?

You do. Compare the replies, discuss the work and price, and ask about relevant qualifications and insurance before deciding. Posting a request does not automatically book a business.

Is this an emergency service?

No. MyLocalConnect does not provide emergency dispatch or guarantee immediate assistance. For urgent work, contact an appropriate local service provider directly.

What if nobody responds?

Coverage is growing and varies by service and area. You can review your request in your account or contact support@mylocalconnect.ca for help.

What do you need help with?

Start with a free customer account and tell us about your project.

Post a free request