Terms & Conditions
Effective 25 October 2026 · Version 2026-10-25.coverage-slots1
MyLocalConnect.ca is operated by 1000929814 Ontario Inc.
The marketplace
MyLocalConnect connects customers with independent service businesses. The customer and selected business agree on the actual job, price, schedule and service contract. MyLocalConnect does not employ those businesses or guarantee their work. This description does not remove responsibilities imposed on MyLocalConnect by applicable law.
Accounts and requests
Provide accurate information, keep your account secure and use the platform lawfully. You must be able to enter a binding agreement and be authorized to act for any business you represent. Customer requests are free unless you separately select a paid feature. Up to five businesses can connect to a request; availability, responses, prices and hiring outcomes are not guaranteed. You may close an open request from your account to stop new connections.
Services and coverage slots
Business plans limit active coverage slots. Each slot is one service and map pin with its own plan-limited radius. A business may select the same service for several locations or use different services. Repeated services and overlapping areas each count as a slot. A request matching several of the business’s areas remains one opportunity for that business. See the Business Provider Terms and billing policy for plan details.
Business choices about opportunities
Businesses independently decide which requests to pursue; posting a request does not guarantee a response or a job agreement. A business can confirm Not interested to permanently remove a specific unconnected request from its own Opportunities list. That business cannot restore or connect to that same request through its account afterward. Other eligible businesses can still see and respond to the customer’s open request.
Passing does not use a connection, notify the customer of a rejection, or close the customer’s request. A genuinely new request is separate and may match the business again. Passing is not a cancellation of an existing connection, conversation, quote, accepted job, service contract or subscription. See the Business Provider Terms and Privacy Policy for details.
Choosing a business
Review the business profile, ask for relevant licences and insurance, obtain a written quote and agree on the job contract directly. Email confirmation, profile approval and a completed-work review describe specific platform checks; they are not a guarantee that a provider is licensed, insured or suitable for every job.
Business profiles and customer connections
Public pages promote service categories and do not provide a directory of registered businesses. Owners and authorized management can access business profiles. Eligible connected customers can view the relevant business profile. Account and request information is shared as described in the Privacy Policy; do not put contact details or sensitive information in a request description.
Keeping your account
A business does not need an active paid subscription to keep its account, browse matching requests or continue existing conversations. An available connection is required to receive new customer contact details. Purchased allowances, free grants, cancellations and refunds follow the billing policy and the accepted offer. Existing account, approval and privacy requirements still apply.
Your profile photos
Use photos you have permission to share. You can remove or replace profile images and apply the changes by saving your profile. Removing an image from a profile does not guarantee erasure of media files, backups, cached copies or copies already held by others. See the Privacy Policy and Privacy & Preferences for deletion requests.
Plans and payments
Business memberships, trials, connection allowances, Priority purchases, cancellation and refunds are described in Subscriptions, Cancellations & Refunds and in the offer accepted before purchase. Business users also agree to the Business Provider Terms. Promotional benefits apply only on the eligibility and duration stated in the relevant offer.
Content, reviews and acceptable use
Only upload material you own or have permission to use. You grant us permission to host and display that material as needed to operate your business profile and share it with eligible connected customers; ownership remains with its owner. Reviews must reflect a genuine completed connection and must not reveal private information, impersonate others or contain unlawful material. Do not post fake reviews, spam, discriminatory or harassing content, malware, or deceptive claims. Report content or copyright concerns to support.
Moderation and restrictions
We may review reports, request corrections, restrict access or remove content for fraud, misuse, non-payment or other breaches of these terms. Review moderation applies to positive and negative feedback using the same content rules. Contact support to question a moderation or account decision. A restriction does not remove your ability to request privacy assistance or contact us about cancellation.
Disputes and mandatory rights
Contact support about marketplace billing or platform problems. Customers and businesses should first address job-contract issues with one another. Nothing in these terms waives a non-waivable consumer, privacy or other statutory right, excludes liability that cannot legally be excluded, or prevents access to a regulator or court where the law permits it. Ontario and applicable Canadian federal law apply, subject to mandatory protections of another applicable jurisdiction.
Contact
1000929814 Ontario Inc.
54 Lindsay Street South
Lindsay, Ontario K9V 2L8 Canada