Subscriptions, Cancellations & Refunds
Effective 25 October 2026 · Version 2026-10-25.launch-review1
MyLocalConnect.ca is operated by 1000929814 Ontario Inc.
Currency, taxes and final total
Prices are shown in Canadian dollars. Listed prices exclude tax. Taxes are calculated from your Canadian billing address and where the purchase will be used. The exact GST/HST and any applicable PST, RST or QST are shown before you accept the purchase. Contact support for use across provinces or tax exemptions. Review the amount and frequency before approving a Square payment. If the checkout amount differs from the offer you reviewed, stop and contact support.
Current standard memberships
| Plan | Monthly price (CAD) | Connections per successful payment | Coverage slots |
|---|---|---|---|
| Starter | $59.99 + applicable tax | 5 | 1 |
| Growth | $129.99 + applicable tax | 15 | 3 |
| Team | $229.99 + applicable tax | 25 | 5 |
Each selected service has one map pin. Maximum radius per service pin: Starter 50 km, Growth 60 km and Team 75 km. The Starter trial follows the 50 km limit. Team includes the owner and one invited member. Connections have no cash value and do not guarantee a response or a job.
Free trial and paid enrolment
The standard trial lasts 14 days and includes 10 connections with Starter service limits. It does not automatically charge a card. You choose and authorize a paid subscription separately. A paid subscription starts at checkout and renews monthly until cancelled. Allowances and paid features follow verified payment. An owner-authorized partner promotion may have different, separately stated eligibility and duration.
Your account between subscriptions
You do not need an active subscription to keep your business account, browse matching requests or continue existing customer conversations. Customer names and contact details stay private until you use an available connection. Starter, Growth and Team are monthly subscriptions that renew until cancelled. Cancel future renewals when you want a break and subscribe again when ready. Account verification, approval, saved service coverage, availability and privacy controls continue to apply.
30-day purchased allowances
For payments completed on or after 12 October 2026 at 00:41:40 UTC (11 October 2026 at 8:41:40 p.m. Toronto time), each purchased connection allowance lasts exactly 30 days from verified payment completion. Payment processing delays do not restart this clock. Only the unused portion expires, and each successful renewal has its own deadline. Renewing, changing plans or cancelling does not extend an earlier allowance. Expiry removes unused purchasing capacity; it does not remove a customer connection already made or charge again for its conversation. The Business Portal shows your available balance and next paid-allowance expiry.
Existing balances and free grants
Unused balances carried into this update are preserved without a new retroactive expiry because the earlier balance did not separately track every purchase and spend. The 30-day purchased-allowance rule applies prospectively. Free trial, referral, partner and management grants keep their separately stated rules. An account balance does not guarantee a job or a reply.
Coverage slots and multiple locations
The service allowance shown for a plan is its maximum number of active coverage slots. Each slot combines one service, one map pin and its own radius. You may use every slot for the same service at different locations, use different services, or combine both. Repeated services and overlapping or identical areas each use a slot. Overlap does not add connection credits or duplicate leads. Radius limits apply separately to each pin: Starter and the Starter trial 50 km, Growth 60 km and Team 75 km. Changing plans applies the new slot and radius limits.
Passing on a request and billing
Selecting and confirming Not interested on an unconnected opportunity is free and uses no connection. It permanently removes that specific request from your business’s Opportunities list; it does not cancel a membership, stop a renewal, extend a connection’s expiry, or refund a purchase. It does not remove or refund a connection already made. Connection-issue reports, cancellation requests, refunds and applicable statutory rights remain governed by the other sections of this policy.
Plan changes
Plan changes currently require support review. Contact support from the Subscription section of your Business Portal to request a change. We will confirm the available change and its effective date before it takes effect. Keep that confirmation. Do not open another subscription to change a current plan. Contact support if a change is unclear, pending or incorrect.
Cancelling future renewals
Select Cancel at period end in your Business Portal, or contact support if you cannot use your account. Keep the confirmation and effective date. Cancelling stops future renewals when effective; it does not automatically refund an earlier payment. Your account, matching request list and existing customer conversations remain available without a subscription, subject to account and privacy requirements. Purchased connections retain their individual expiry dates. You can subscribe again after the previous subscription ends. Simply not signing in does not cancel a renewal. Closing a profile, leaving a Team or unsubscribing from emails does not cancel a Square subscription.
Priority: an optional request upgrade
$4.99 CAD plus applicable tax. One-time payment for this request. Priority adds a gold band to help your request stand out. Posting a request and showing your hiring readiness are already free. Priority is optional and does not guarantee replies, quotes, availability, faster service or a hire. It does not create a subscription.
Refunds, errors and statutory rights
Unless required by law or expressly promised in an offer, consumed connections and completed billing periods are non-refundable. Contact support promptly about duplicate or unauthorized charges, a feature not supplied as described, or a cancellation that was not honoured. If you are asking about an unused allowance or a partially used current billing period, contact support for review; cancellation alone does not decide that refund request. We will investigate and provide any remedy required by applicable law. Nothing here limits mandatory cancellation, refund or other statutory rights.
Receipts and promotions
Keep your checkout confirmation, Square receipt and cancellation records. Free trial, referral, partner and management grants follow their separately stated rules; the purchased-allowance expiry rule does not introduce a new expiry for these grants. A promotional email or displayed balance alone does not authorize a new charge.
Contact
1000929814 Ontario Inc.
54 Lindsay Street South
Lindsay, Ontario K9V 2L8 Canada